Frequently Asked Questions

What is Labenini?

Labenini is a custom-made pen brand. Our pens can be personalized with your name.

Can I personalize my pen with my name?

Yes. Eligible Labenini pens can be personalized with the name you provide when ordering. Check the product page for available personalization options and character requirements.

Where does Labenini ship?

We currently ship within the Netherlands only. International shipping is not currently offered.

How long does delivery take?

Orders require 1–2 business days for processing. Carrier transit time depends on the shipping service available for your order and is shown at checkout when available. Total delivery time is 1–2 business days processing plus the applicable carrier transit time.

What is the shipping charge?

The applicable shipping charge is displayed at checkout before payment and depends on the configured shipping rate for the eligible destination.

What payment methods do you accept?

We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay, and Visa, subject to availability at checkout.

Can I return a product?

Yes. Returns are accepted for both defective and non-defective products within 23 days, subject to our Returns & Refund Policy.

Do you offer exchanges?

No. Labenini does not offer exchanges.

Is there a restocking fee?

No. Labenini charges a 0% restocking fee.

Who pays for the return label?

If the return is due to a Labenini mistake, we provide return-label instructions so the customer can download, print, and attach the label. If the return is the customer's responsibility, the customer arranges the return label and shipping.

When will I receive my refund?

Once an eligible return has been received and approved, Labenini processes the refund within 3 business days. Bank or payment-provider processing may take additional time.

How can I contact Labenini?

Email info@labenini.shop during business hours, 12:00 PM–7:00 PM (GMT+2).